How to reach us
Century Built Homes operates as a Queensland-based residential builder with a single contact window. All project enquiries, contract correspondence, and general communications are handled through the registered office address, direct phone line, and email address listed above. There are no branch offices or regional numbers — all enquiries are directed to and answered from Queensland.
For new project enquiries, email is typically the most efficient channel: it allows you to attach relevant information (site photos, existing drawings, planning constraints), and it creates a written record of the initial exchange that both parties can refer back to. For clients who prefer to speak first, a phone call to discuss the project outline before submitting formal enquiry documents is entirely welcome.
Registered office — Cannon Hill QLD 4170
The address Cannon Hill QLD 4170 is the company's registered office and postal address for CENTURY BUILT HOMES PTY LTD. This is the address to use in: construction contracts (head contractor details), building approval applications (builder's address), QBCC correspondence, legal notices, and any forms requiring the company's official registered address.
In-person meetings at the office address are by appointment only. Walk-in visits without a prior arrangement may not be accommodated as our team is frequently on site across active projects. To arrange a meeting, contact us by phone or email with your preferred dates and a brief outline of the agenda, and we will confirm a time within two business days.
For document delivery by courier or registered post, please notify us by email in advance with the expected delivery date and the waybill or tracking number. This allows us to arrange receipt and confirm delivery to you.
Phone enquiries — 07 2110 5837
Our direct line is answered during standard Queensland business hours, Monday to Friday. Calls outside these hours may be diverted to voicemail; we return voicemail messages within one business day. When leaving a voicemail, please include your name, a contact number, and a brief description of your enquiry so we can respond with relevant information rather than a generic call-back.
Phone calls are well-suited for: initial project scoping conversations, questions about our process or service scope, checking the status of an existing enquiry, and arranging site visit appointments. Matters requiring precise cost estimates, timeline commitments, or contractual clarifications should always be confirmed in writing — verbal representations on these topics are not binding on either party.
Before calling, the information that makes a first conversation most productive is: the general location and approximate area of the land or property, the type of work you are considering (new home, renovation, extension, development), whether design drawings exist, and your approximate intended commencement timeframe. None of this information is required to make contact — it simply allows us to give you more useful initial guidance.
Security note: Century Built Homes will never request financial transfers to a personal account or ask for account passwords over the phone. If you receive a call claiming to be from us that makes such requests, please hang up and call 07 2110 5837 directly to verify.
Email correspondence — support@centurybuilthomes.com.au
All written communications with Century Built Homes should be directed to support@centurybuilthomes.com.au. This address is monitored during business hours; we aim to acknowledge receipt of all enquiries within two business days.
Email subject line format: Including a brief project reference in the subject line — for example, "New home enquiry / Redlands / approx. 250m²" — helps us route and prioritise your message correctly. For ongoing project correspondence, including the project reference number assigned at brief stage ensures your email is linked to the correct project file.
Sending drawings and documents: For PDF drawings and documents under 10MB, email attachment is fine. For larger drawing packages — DWG files, multi-sheet PDF sets, or photographic site documentation — please use a cloud storage service (Google Drive, Dropbox, WeTransfer, or similar) and share the link by email. Set a defined access period and notify us of the expiry date so we can download the files within the available window.
Email security: Our company will never send requests for financial transfers, password resets, or credential updates via email. All genuine correspondence from Century Built Homes originates from the @centurybuilthomes.com.au domain. If you receive an email purportedly from us that requests financial action or account credentials, do not act on it — contact us by phone at 07 2110 5837 to verify before taking any steps.
Response times and next steps
We acknowledge all enquiries within two business days. The response to your initial enquiry will typically confirm receipt, ask any clarifying questions needed to understand the project scope, and outline the next step — which may be an initial phone conversation, a site visit, or a request for additional information before we can provide useful guidance.
For projects that progress to a formal brief and site assessment (Step 01 of our process), we schedule a site visit within five to ten business days of receiving confirmed project information. The site assessment and brief confirmation report is typically completed within one to two weeks of the site visit, depending on the information-gathering requirements.
We do not provide indicative pricing by return email without reviewing at least a site survey, a preliminary brief, and the relevant planning constraints. Requests for "ballpark numbers" without this context cannot produce figures you can rely on, and we prefer to invest the time to give you useful information rather than a number that will be misleading at project planning stage.
Ready to start a project?
If you have a project in mind and want to provide us with an overview, the Request a quote form is the most efficient way to submit your project details. It guides you through the key information we need to provide an informed response — project type, site location, approximate scope, and your contact details. You can also attach relevant documents or provide links to drawings or site photos.